Job Description

The Scrum Master, reporting to the Director of IT, will facilitate agile processes, coach teams on Scrum principles, and remove obstacles to ensure continuous improvement. Acting as a liaison between product owners, stakeholders, and development teams, you'll drive successful project outcomes. Passionate about building a dynamic organization, you’ll help deliver an industry-leading experience for healthcare professionals, partners, and Triage employees. Strong logic, problem-solving skills, and a drive to make a difference are essential. 

Requirements

Core Functions & Responsibilities 

• Serve as liaison between technical and non-technical departments 

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings 

• Track and communicate team velocity and sprint/release progress 

• Maintain process documentation 

• Ensure the development teams are abiding by the SAFe Lean-Agile Principles and Core Values of transparency, alignment, respect for people and relentless improvement. Assist as needed with backlog maintenance and preparation for quarterly PI Planning. 

• Assist with internal and external communication, improving transparency, and radiating information 

• Assist with prioritization and resolution of defects/bugs 

• Participate proactively in developing and maintaining team standards, tools, and best practices 

• Identify and remove impediments, prevent distractions 

• Empower the team to self-organize 

• Participate proactively in developing an Agile Centre of Excellence 

• Identify knowledge gaps and educate project leadership and development team to close these gaps 

Required Skills, Abilities, and Education 

• Bachelor’s degree in Computer Science, Business Administration, IT, or related field. 

• Certified Scrum Master (CSM) or similar Agile certification. SAFe® Scrum Master preferred is a plus. 

• 2+ years of Scrum Master experience. 

• Strong understanding of agile methodologies and the software development lifecycle. 

• Healthcare or staffing industry experience is a plus. 

• Lean/Six Sigma knowledge and SAFe experience are a plus. 

• Proven experience leading teams as a servant leader using Agile techniques. 

• Excellent communication, facilitation, and coaching skills. 

• Strong collaboration, conflict resolution, and problem-solving abilities. 

• Familiar with agile tools (e.g., Jira, Azure Boards) and metrics. 

• Highly organized with excellent time management and adaptability. 

• Strong written, verbal communication, and interpersonal skills. 

• Ability to manage multiple projects with varying deadlines. 

• Empathetic, collaborative, and results-oriented under pressure. 

Work Schedule 

• In-office with flexibility to work from home with manager approval.

Benefits

Employer’s Rights 

• This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.  

EEOC Statement 

• Triage Staffing is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.  

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